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Title:  Coordinator, Claims

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Job Description

 

  • As the regional quality contact to handle APAC customer quality and service issues. 
  • Ensure customer requirements and expectations are accurately identified to register the Quality Notification and follow up on the required action items.
  • To interface with departments across the company, functions and global sites to obtain the resolution and/or required report to address customer needs timely.
  • Keep customer informed of the claim status and follow up on all information required for timely closure in SAP and case management database.
  • Order processing and coordinate on replacement request, return order, credit request, debit request and/or trade requirements etc.
  • Coordinate and follow up on repair request to respective repair center and return to customer.
  • Perform data analysis, reports and other duties as assigned

 

Job Requirements

 

  • Minimum Diploma with 3 years of working experience in Customer Service, claims and Quality related field.
  • Must possess a strong working knowledge of Microsoft office software (word processing and spreadsheet etc.) with SAP knowledge and Salesforce experience preferred
  • Excellent communication skills and decision making to drive for result.
  • Fluent in English, both verbal and written
  • Attention to details, data accuracy in addition to strong organizational and problem solving skills
  • Confidence to interface with all levels, ability to manage complexity and work independently with minimal supervision.

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.


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