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Title:  Product Specialist, Microwave

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Commscope is hiring a Product Specialist in Richardson, TX

 

General Summary

The product specialist role is an exciting opportunity for an individual looking to establish a career in the telecommunication market. This role will be part of the Microwave Systems group, a market leader in design, manufacturing and supply of microwave antennas and accessories portfolio. This product specialist role allows an entry into product management by building a deep understanding of the business unit, products, applications and market. As Product Specialist, you will learn the fundamentals of CommScope Microwave antenna design through final manufacture and logistical channels. This role will allow exposure to internal and limited external customer support as you will provide technical support to sales, business development personnel, customer care and assist the Product Line Management team. This roles career path through Product Specialist levels onto a full Product Line Manager Role with potential responsibility of OEM or regional responsibilities. If you have a passion for technology, enjoy meeting new people, travel and have a genuine drive to help our team and customers develop a superior Microwave backhaul network, with the market’s best infrastructure products, then we want to hear from you.

 

Duties & Responsibilities

  • During the Initial onboarding period the Product Specialist will assist the product line team with the following responsibilities
  • Technical Sales support – assisting with global Technical sales support for sales and customers
  • Marketing – assisting with database and catalogue maintenance
  • Reporting – assisting our product manager to collate and generate market and cost reporting
  • Product line back up (vacation, holidays etc.)
  • Sales/partner training collateral and delivery
  • Competitive analysis
  • PLM website maintenance (SharePoint, and external)
  • Regional technical sales support node ownership
  • Marketing – general end user activities, business development, blogs, tradeshows etc.
  • Customer escalation management (liaising with Ops/procurement/Engineering)

 

Required Skills

  • Bachelor’s Degree in engineering or related technical field with 2+ years of relevant experience or 5 years of experience in an engineering/ technical/ telecommunications/technical support type role without a bachelor’s degree
  • Enthusiastic, energic, self-motivated
  • Must have customer focus attitude yet balance with business needs
  • Excellent decision-making and interpersonal communication skills
  • A people person - good communicator, persuasive with a relaxed presentation style
  • Communicates confidently on technical subjects
  • Interested in technology, new ideas, and capable of learning on the job 
  • Analysis - knowledge of tools such as excel spreadsheets, word, PowerPoint essential
  • Willing to travel - 20% of the time could grow during busy or after onboarding to 50%
  • Ability to work to deadlines and under pressure

 

Desired Skills:

  • Some knowledge of telecoms and transmission networks would be advantageous but not essential
  • Bachelor’s degree in a technical or engineering field
  • A second language in Spanish is advantageous but not essential

 

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

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Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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