Share this Job

Title:  HR Shared Services Representative

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.


Duties & Responsibilities

  • Provides internal and external customers with relevant information by utilizing all available resources and following applicable scripts. Escalates any issues to HRSS Tier II Rep or appropriate Center of Excellence.
  • Assures accurate and timely HR policies and program administration and delivery through vendor and Human Resources interaction and process management.
  • Maintains case tracking system to keep record of transactions for all customers.
  • Responsible for assembling and mailing HR related communications such as new hires, benefit changes, annual enrolments and other documents.
  • Processes basic SAP employee data changes as well as participates in SAP maintenance training and activities designed to improve customer satisfaction and business performance.



  • Minimum requirement for a Representative I: Diploma or equivalent with 1 to 5 years’ experience in customer service or HR. Preferred:  Bachelor’s degree in Business or HR and 2 years’ experience in a related area (as stated above).
  • A strong understanding of human resources policies, procedures and benefits are preferred.
  • Some prior systems experience required in Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency and experience in help desk applications, database reporting and SAP/HRIS experience is preferred.
  • Excellent verbal and written communications skills.
  • Maintains a general knowledge of common Human Resources programs, procedures, and benefits through ongoing training.
  • Fluent English and German is essential.
  • Additional European languages are an advantage.

All work schedules are daytime hours but flexibility in rotating start and stop times is preferred.


It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.


Job Segment: ERP, HR, Customer Service Representative, SAP, Database, Technology, Human Resources, Customer Service