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Title:  Customer Success Manager

Req ID:  75544

Warrington, Cheshire, United Kingdom

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.


CommScope RUCKUS® networks simplify life for IT while enabling them to deliver exceptional user experiences. With RUCKUS products and solutions, any organization—regardless of size or sophistication—can easily deploy, lead and expand a converged IT/OT network, while addressing unique business outcomes.


We are hiring an experienced Operations Manager to join our Global Service & Support team! This can be a hybrid or fully remote position but candidates should be based in the United Kingdom with the ability to travel as required.


How You'll Help Us Connect the World


The Ruckus Operations Manager is a lead customer facing role. You will be the customer’s advocate throughout the complete customer lifecycle journey from onboarding, implementing, support and renewals and will collaborate with customer contacts at all levels of the business. They will be assigned to a strategic global pharmaceutical and biotechnology account to drive continued customer growth, adoption, and success.


Required Qualifications for Consideration:


  • Bachelor's Degree in a related subject.
  • Possess a minimum of 5 years customer success management and/or operations experience in a similar client facing role and networking environment.
  • Strong interpersonal skills and experience initiating and building positive relationships with internal and external customers.
  • Strong organisational and time management skills with the ability to lead multiple projects simultaneously.
  • Highly engaged team player, proactively promoting innovative ideas to inspire customer loyalty and product adoption.
  • Proactive in cross functional leadership and team coordination skills.
  • Ability to function in a very dynamic, constantly evolving business environment, maintaining an “always learning” disposition.


You Will Excite Us If You Have:


  • Masters Degree, MBA or Industry qualifications/certifications.
  • Global delivery experience with large complex corporate accounts.
  • A technical background with a solid understanding of complex networking and wireless technologies.


What Happens After You Apply:


Learn how to prepare yourself for the next steps in our hiring process by visiting—How-We-Hire/?locale=en_US


Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.


RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them.


If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at


Job Segment: Network, Telecom, Telecommunications, MBA, Customer Service, Technology, Management

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