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Title:  Manager, Tech Pubs & Training

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

 

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.

 

Our Technical Publications Team is recruiting for a Manager who can thrive in a fast paced environment.

 

How You'll help us connect the world:

 

The lead is accountable for managing the assignments and track the progress of the assigned writers working on FI/ICX switches. The responsibilities include working closely with the FI/ICX core team to understand the upcoming releases, follow up on a confirmed feature list, prepare a schedule for the delivery of the documents, assign the features to the writers, supervise progress, and raise any concerns with the core team.

Typically has 8 or more years relevant experience in Technical Communications in the Networking Industry

  • Experience with developing documentation plans to match engineering schedules
  • Responsible for the on-time delivery and quality of the documentation, leading teams of 4-8 writers
  • Excellent writing skills and experience writing end-user documents, such as configuration, installation and troubleshooting for advanced networking features
  • Communicate status and issues in appropriate forums.
  • Mentor members of staff with less writing experience.
  • Very knowledgeable of industry-wide authoring, production, and help build technologies and standard methodologies. Experience in the implementation of XML and DITA-based content management systems.
  • Has complete understanding of technical writing concepts, processes, authoring tools, and issues and is expected to provide assistance to others
  • Provides direction for the overall information architecture of one or more product documentation sets within a product line. Experience with information architecture and content management, with 5-10 years’ experience
  • Demonstrates in-depth understanding of user documentation requirements or product requirements and shows skill in completing projects consistent with customer needs
  • In a large or complex team, is a leader either technically or organizationally; strong influence on multiple products; work may require coordination with other departments or divisions; makes significant contribution or leads multiple/complex projects; will often serve as a lead writer in a major product
  • Excellent writing, verbal, and presentation skills
  • Interfaces well with any group; capable of representing company on a wide range of documentation methodology topics

 

Qualifications:

 

  • BA/BS in Technical Communication, English, Journalism, Interactive Learning, Instructional Design, Computer Science, or related field, or equivalent experience, or master’s degree with 6-10 years industry experience
  • Good to have: Professional Certificate or equivalent in Project Management

 

Why CommScope:

 

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/eeo


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