Account Manager, Hospitality

Account Manager – Hospitality (RUCKUS Networks) 

In our ‘always-on’ world, we believe it’s essential to have a genuine connection with the work you do. 

RUCKUS Networks is a global leader in advanced wired and wireless networking solutions, purpose-built to meet the evolving demands of the modern hospitality industry. We are seeking a highly driven and relationship-focused Asset Account Manager to expand and strengthen RUCKUS’s presence across North America. This role is dedicated to developing and managing strategic relationships with hotel ownership groups, REITs, asset managers, and property management companies—ultimately increasing RUCKUS product adoption through our valued LAN Service Provider (LSP) partners. 

How You’ll Help Us Connect the World 

As an Asset Account Manager, you will be at the center of RUCKUS’s hospitality growth engine—building new relationships with hotel ownership and property management stakeholders while maintaining and expanding existing ones. You will drive demand for RUCKUS technologies by aligning property groups with our LSP ecosystem, ensuring each portfolio’s network infrastructure meets the highest standard of guest connectivity, operational efficiency, and long-term asset value. 

Your success will directly influence revenue growth, strategic market expansion, and the continued leadership of RUCKUS in hospitality networking. 

Responsibilities 

• Build relationships and create new business opportunities by connecting with hotel ownership groups, REITs, and property management companies across North America. 

• Understand the networking needs of individual properties and entire portfolios and recommend RUCKUS solutions that fit each asset’s unique requirements. 

• Develop and maintain strong executive-level connections with key stakeholders, acting as their go-to contact for all asset-related initiatives. 

• Work closely with LSPs to ensure they’re ready to support the opportunities you uncover—driving alignment and smooth execution. 

• Proactively influence early-stage design decisions with ownership groups, consultants, design firms, and technology advisors to ensure RUCKUS architecture, standards, and bill-of-materials are incorporated before renovation, construction, or brand submission and RFP's. 

• Drive upstream engagement by aligning development teams, brand technology teams, and asset managers on RUCKUS best practices, design guides, and network refresh strategies. 

• Create and execute strategic market and account plans that exceed sales goals, pipeline targets, and adoption metrics. 

• Stay up to date on RUCKUS’s wired and wireless portfolio, hospitality tech trends, and evolving hotel requirements—and clearly communicate our value to ownership and management teams. 

• Partner with internal teams like engineering, pre-sales, support, and marketing to deliver complete, end-to-end solutions. 

• Lead commercial discussions and negotiate contracts that align with company objectives while ensuring long-term customer success. 

• Monitor competitive activity, hospitality tech trends, and ownership priorities to spot new opportunities and mitigate risks. 

• Keep forecasts, account notes, opportunity tracking, and CRM data accurate and up to date for executive visibility. 

• Act as a customer advocate—making sure feedback is heard and future needs are addressed quickly and effectively.

Required Qualifications 

• 8+ years of experience in networking, hospitality technology, B2B sales, or related industries. 

• Demonstrated success in business development or account management involving enterprise networking solutions, preferably within hospitality or real estate asset portfolios. 

• Strong understanding of the hospitality ecosystem—ownership groups, property management companies, REIT structures, brands, and third-party operators. 

• Excellent communication, relationship-building, and executive-level presentation skills. 

• Proven negotiation skills with the ability to navigate multi-stakeholder environments. 

• Highly self-motivated, organized, and capable of working independently while collaborating across teams. 

• Proficiency with CRM platforms (e.g., Salesforce) and Microsoft Office Suite. 

• Willingness to travel across North America and internationally as required; valid passport required. 

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $176,000.00 - $265,000.00. 

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

#LI-CB1

#LI-REMOTE

What Happens After You Apply? Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US