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Title:  Major Account Manager

Major Account Manager/Director


Key Accounts Managers are responsible for the CxO level relationships within identified Key service provider accounts. They should be developing and implementing customer centric business strategies to expand the CommScope product portfolio, positioning CommScope as a strategic technical partner and thought leader.


The KAM will lead the development of short and long-term strategy for growing revenue, identifying new opportunities, and understanding additional revenue streams. Accountable for driving a focused effort, identifying customer technical requirements, presenting solutions, and closing opportunities. Coordinating across global regions, interfacing with local CommScope Sales and Technical teams.


Responsibilities and expectations include:


  • Engage at CxO level within the Key Account – regional and HQ and coordinate Exec level alignment between the companies
  • Develop, manage and execute a Strategic Account Plan - detailing objectives, responsibilities, and timelines for assigned accounts - Identify short/long term product development goals and drive back into appropriate segment/product lines
  • Collaborate to maintain strategic communication with all CommScope resources who are stakeholders with assigned Strategic Accounts. This will include customer web portals, monthly reports and updating CommScope’s SharePoint site, Mobilize internal resources
  • Maintain, grow, and strengthen CommScope relationship and position within Strategic Accounts with and through, CommScope account teams and partners
  • Identify short/long term product development goals and drive into appropriate segment/product lines
  • Coordinate Exec level alignment internally, coordinate Sales Managers and collaborate with Field Sales responsible for the account
  • Achieve Trusted Adviser Status, securing Approved Supplier status
  • Project manage larger deals and negotiations
  • Identify customer problems and drive them within the appropriate business to position cross-segment CommScope solutions through to product approval status
  • Continued maintenance of Strategic Accounts’ pricing strategies
  • Coordinate consistent global or regional messaging, and engagement strategies for Key Assigned Account




You will demonstrate strong global Engineering, Sales, and Business Development background with technical acuity and the following track record of experience:

  • Proven experience in managing a multi-million dollar customer account
  • Minimum of 10-15 years’ experience in Outside Sales or Strategic Account Management within IT infrastructure products or services
  • Strong communication, organization and presentation skills
  • Proven expertise in account management and experience managing large strategic accounts
  • Domestic and Global Travel will be required (40-50%)


Why CommScope

CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, seamless connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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