Site Reliability Manager

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.

How You’ll Help Us Connect the World:

RUCKUS Networks is seeking an experienced Site Reliability Engineering (SRE) Manager to lead our NAM and APAC operations teams in transforming traditional operations into modern SRE practices.

This high-impact leadership role will drive operational excellence, mentor engineering managers, and spearhead SRE transformation across our largest regional operations.

As a key member of the engineering leadership team, you will shape people and processes, implement scalable reliability strategies, and ensure 24/7 operational stability for our infrastructure.

You’ll manage engineering managers and their teams, fostering a culture of automation, reliability, and continuous improvement while collaborating with global operations counterparts.

Responsibilities:

• Lead and develop engineering managers and technical operations engineers across India and APAC time zones.
• Build a collaborative team culture that emphasizes knowledge sharing, automation, and operational excellence.
• Mentor engineering managers to strengthen leadership capabilities and technical expertise.
• Set clear performance expectations and provide ongoing coaching for growth.
• Partner cross-functionally with Product, Security, Development, and global operations teams.
• Own 24/7 operational stability for India/APAC, including incident response, escalation, and post-incident reviews.
• Drive comprehensive incident management: alert handling, outage response, and root cause analysis (RCA/CAR).
• Transform traditional operations into modern SRE practices using SLOs, error budgets, and reliability engineering.
• Implement robust monitoring and alerting with APM tools, dashboards, and automation frameworks.
• Lead technical project delivery with clear timelines, resource planning, and stakeholder communication.
• Apply structured project management methodologies for visibility to senior leadership.
• Drive automation initiatives to reduce manual toil and improve reliability.
• Oversee change management processes with proper documentation and training.
• Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS).
• Develop operational roadmaps aligned with business and technical strategies.
• Provide executive-level reporting on operational metrics, project status, and team performance.
• Collaborate with US operations teams to ensure seamless global coverage.
• Build high-performing technical teams through effective hiring, development, and retention strategies.

Required Qualifications:

• 12+ years in Site Reliability Engineering (SRE), with 6+ years leading SRE, DevOps, or infrastructure teams.
• Proven experience mentoring engineering managers and developing leadership talent.
• Track record of transforming traditional operations or NOC teams into modern SRE organizations.
• Strong project management skills with Agile/Kanban experience and JIRA proficiency.
• Excellent communication skills, including executive-level presentations.
• Deep SRE expertise: incident management, on-call systems, monitoring, and reliability engineering.
• Infrastructure automation experience with Terraform, Kubernetes, Docker, and CI/CD pipelines.
• Cloud platform proficiency (GCP/AWS), including networking, security, and cost optimization.
• Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation.
• 24/7 operations experience with global team coordination and escalation management.
• Change management and compliance experience (SOC2, security reviews, audits).
• Strong foundation in Linux systems, networking protocols, and security practices

NO THIRD PARTY AGENCIES PLEASE. THIS ROLE IS NOT BUDGETED FOR RE-LOCATION AND/OR IMMIGRATION.

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Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $135,600.00-$200,000.00

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

What Happens After You Apply?
Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo