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Title:  Representative, Customer Service

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures.  The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).  This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

Job Description

  • Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc)  
  • Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status. 
  • Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc.
  • Respond to all Customer’s enquiries.
  • Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs.
  • Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
  • Provide support and back-up assistance to peers.
  • Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time


Job Requirement

  • Preferably with Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
  • Knowledge or experience with SAP system preferred.
  • Excellent communication skills and with good telephone etiquette.
  • Preferably with proficiency in Vietnamese language required to support customers in Vietnam. 
  • A pleasant personality with a passion for service excellence.
  • A strong team player who can adapt to fast paced and dynamic environment.

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.


Job Segment: Customer Service Representative, ERP, SAP, CRM, Customer Service, Technology