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Title:  Manager, Field Application Engineer

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Provides technical direction for pre- and/or post-sales support to the sales teams, business partners, and end-users. Responsible for ensuring that account managers (AMs), consultants, and end-users are updated with the latest technical information, with special emphasis on key company solution differentiators. Provide technical support that facilitates the marketing and sales of CommScope products so that corporate goals for quality, growth, market share, and profitability are met.  Supports sales and marketing efforts concerning the installation, connectorization, and general use of CommScope products.

 

Responsibilities:

 

  • Provide technical direction for pre- and/or post-sales technical staff and support activities to develop customer solutions.  Serve as a liaison with customers to accept and implement the process. 
  • Work with sales and marketing to provide pre- and/or post-sales application engineering support in order to provide additional value the customers.  This will include traveling to customer facilities with sales and marketing personnel when additional technical expertise is required.  
  • Support the roll out of new products with external presentations focused on the technical differentiation aspects of the product and value proposition.
  • Create, enhance, and deliver solutions presentations for end-user customers and consultants geared toward enhancing sales of CommScope’s product lines through discussions of current systems technologies.  Contribute new material back to the larger technical community for broader use.
  • Provide engineering support to regional/global customer base and inside/outside sales personnel by answering technical questions concerning cable performance, applications, and electrical/mechanical characteristics. Act as liaison between regional/global customers and manufacturing/engineering by forwarding customer technical requests and coordinating communication and follow-up with customers on results of requests.
  • Provide feedback to product engineering on current market trends and design features that will improve the marketability of CommScope’s product line.  Work closely with engineering, sales and marketing for the design and development of new products with particular focus around application support.
  • Review bid specifications with consultants, business partners, and end-users to position CommScope’s entire product portfolio with emphasis on higher value-added/technology solutions, and to alert AMs and Product Management, if issues exist.
  • Perform on-site warranty certification inspections to ensure that CommScope guidelines have been followed during the installation. Provide technical support to resolve warranty claims.
  • Contribute product literature maintenance by identifying inconsistencies and errors. Support sales and marketing with any media activities.  This may include writing articles for publications, assisting with advertising or preparing technical documentation such as design guides.
  • Attend meetings and report on industry standards activity when required.
  • Recruit, select, manage and develop employees, if applicable. Make decisions regarding hiring, promotions, salary adjustments, discipline, and any other changes of employee status. 
  • Participate in bid response support to customers.

 

Requirements:

 

  • Preferably with Bachelor/Masters Degree in Electronics, Telecommunication, Computer or approriate field with 8 years of relevant experience
  • Good understanding of LAN/WAN systems and physical media requirements, including wireless applications. 
  • Possess current industry technical certification (preferred) (BICSI RCDD, BICSI DCDC, BICSI OSP, FTTH)
  • Computer and office skill required (MS Office, Window Unix OS, Web programming and Database, Visio or CAD Drawing)
  • Preferably with minimum of 5 years structured cabling system design experience
  • Knowledgeable of local building, electrical and data-communication codes and regulations (e.g. NEC, CSA, IBC)
  • Knowledgeable of local structured cabling standards (e.g. ANSI/TIA 568C, ISO 11801, ANSI/TIA-942-A)
  • Working knowledge of Data Center functional areas (MDA, HDA, EDA, ZDA, EF) and familiar with data center industry trends
  • Subject matter expert in many Cabling Solution and product ranges across assigned CommScope Concentration(s)
  • Ability to influence, train, and mentor channel partners and system integration partners
  • Deal closing skills to assist sales force Influence outcome of a tender response technically through product expertise combined with strategic thinking in commercial landscape
  • Ability to create and deliver sales and training presentations with confidence and customer-facing skill
  • Excellent verbal and written communication skills
  • Strong interpersonal skills including the ability to establish and maintain relationships
  • Advanced technical skill set and well-developed problem-solving abilities
  • Test procedure and field test equipment for copper and fiber knowledge require
  • Excellent problem-solving skills are important in this role drive for results in addressing customer challenges important
  • Project management experience required
  • Possess vehicle and driving license
  • Must be able to motivate and encourage others.

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

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