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Title:  Customer Service Representative

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity

The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures.  The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover).  This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

 

Job Responsibilities:

 

  • Single point of contact for pre/post sale activity/status for assigned customer accounts.
  • High availability for customer contact to ensure timely and accurate response to all inquiries.
  • Assist sales on Special Pricing Application
  • Manage all assigned orders from placement to closure, and follow up with resolutions where expectations are not met. Customer/project/order management and issue resolution including:
    • Provide timely quotations for customers
    • Manage customer specific documentation requirements,
    • Process customer order, and response to customer order status check in a timely manner
    • Timely communication with customers on delivery schedule confirmation and change.  Process expedite request when needed and follow up with other functional group to improve delivery performance.
    • Manage overall projects/orders issue resolution, and escalation authority on all customer issues
  • Manage customer complaint/return request, and follow up with other functional group to ensure of customer satisfaction                                                                                                                                       
  • Process sample requests when required
  • Utilize probing skills to identify customer needs.
  • Collaboration with all other functional groups to drive for resolutions where expectations are not met

 

Job Requirement:  

 

  • 3+ year customer service experience in a B2B environment preferred
  • Computer skills including Data Entry and knowledge of Windows operating system a must
  • MS Office proficiency is a must
  • Knowledge of ERP system is a must, SAP experience is preferred
  • Fluent English skills in reading, writing and speaking
  • Proficiency in Japanese or Korean language to liaise with Japanese or Korean clients
  • Knowledge of import and export process and regulations preferred
  • Good communication and interpersonal skills, persistent, and able to work in a team setting

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Your career is an opportunity to explore your full professional potential - a worthwhile goal that CommScope is committed to helping you achieve.

 


Job Segment: Data Entry, Customer Service Representative, ERP, Bilingual, Administrative, Customer Service, Technology

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