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Title:  Manager, Inside Sales - China

General Summary

Build and oversee a strong inside sales team that intentionally develops personnel with the intent of moving our best and most experience reps into field or corporate roles while maintaining a very high revenue generation and performance expectation.


This position will need to help develop and hone a department lifecycle that recruits well, on-boards fast, reliably develops top talent, and then proactively sends the best out to other departments.  Rinse, repeat and refine.


As a leader, this position will be a liaison with supporting functions across the organization including facilities, HR, IT, Operations, Logistics, regional Sales and Marketing.  The person in this position must understand their needs, be able into incorporate information that furthers both Inside sales team and company’s charter, and then deftly navigate all that is not.


This is a hands-on role with significant emphasis on physical presence and active coaching.  The person will focus on the process but be open to modifying and improving the process based on verifiable evidence.   The person must be a strong coach capable of adjusting his/her techniques to ensure best results. 


Partner with local managers to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales agents overall effectiveness throughout the sales process


Duties & Responsibility


  • Build, tune and develop a high performance sales team with professionals who not only excel in this team but can also move into field sales or other teams across the business to and excel there as well.
  • Coaching and developing talent professionals and recruits– many of whom are at the beginning stage of their careers.
  • Execute activity across assigned customers to deliver against revenue goals in line with regionally defined strategy and goals.
  • Create a winning culture for the team that supports the mission
  • Ensure associates are skilled accordingly and plan personal and team development programs
  • Execute local sales training programs and keep updated on new training methods and techniques.
  • Assess and analyze business needs with recommendations on training plans, programs and tools to enhance knowledge and skills.
  • Work cross-functionally between various departments to help measure, analyze and enhance the performance of revenue generation activities connected with counter sales effectiveness.
  • Establish the annual business goals (revenue and other KPIS) for the team
  • Drive ambitious yet attainable team and individual KPI’s and metrics
  • Monitor and measure the team against agreed KPIs and metrics
  • Report statistical feedback on business goals and key performance drivers to management
  • Identify opportunities to take necessary action to tune performance where needs be
  • Ensure that adequate “talent pool” resource is continually available through a “feeder” program
  • Recommend the appropriate tools needed to meet the goals and improve performance
    Skills required
  • Significant and proven experience in building and maintaining best in class inside sales or other high performance teams – Inside sales manager should act as a coach or mentor
  • Sales experience in a global organization that has experienced exceptional growth
  • Proven success in leveraging CRM’s to drive sales and effectiveness
  • B2B outward bound sales environment experience
  • Demonstrable track record of sourcing, hiring and onboarding new talent
  • Track record of not only achieving results but exceeding them
  • Strong background in building partnerships with account management and other sales teams
  • Strong written and verbal communication skills with proven ability to interpret and present complex concepts
  • Proven ability in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet/phone presentations.
  • An understanding of IT infrastructure would be advantageous
  • A human approach with strong ability to relate to people and communicate effectively at all levels

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