Specialist, HR Shared Services-NAR&CALA

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

How You'll Help Us Connect the World 

Due to continuous growth, CommScope is are looking for a Shared Services Specialist to join our Goa Team.

As a Specialist, HR Shared Services you will be responsible to  validate and approve all NAR & CALA personnel and organizational changes in Employee Central (EC) system through workflow as well as organizational structure data changes. This role will support Regional HR team members and employee requests of NAR and CALA region.

Duties & Responsibilities

• Validate and approve all employee data changes by accurately processing personnel and organizational transactions in a timely manner.
• Work with vendors, subject matter experts, HR Business partners, local HR
• Maintains a case tracking system to keep record of transactions for all customers.
• Escalates any EC or other complex issues to Manager, HR Shared Services or appropriate Center of Excellence. Provide feedback and input from cases to team members or Supervisor to be evaluated and added to department knowledge base, SOP and training documents when applicable.
• Prepare and issue employee and employment-related letters.
• Participate in activities designed to improve customer satisfaction and business performance
• To be a part of different projects pertaining to transition of additional activities from Local HR. Work closely with HR to understand their requirement and current process to evaluate processes before transitioning.
• Assists with system testing and validation when required. Participates in training on NAR/CALA regional personnel records maintenance for applicable countries.
• Support reporting requests as required and any other task requested by the management.

Skills Required

• Knowledge/experience on processes and procedures of NAR/CALA region is preferred.
• A strong understanding of human resources policies, procedures, and benefits is required.
• Microsoft Office Tools (Excel, PowerPoint, and Word), typing proficiency and experience in help desk applications, database reporting and SAP/HRIS/ Success Factors experience is preferred.
• Motivation, strong communication, dedication to quality, action oriented, problem solving, great teammate, and outstanding customer service skills are a must.
• Excellent interpersonal and communication skills
• Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
• Must possess analytical and problem solving ability, independent thinking, decision making and organizational skills.
• Willingness to rotate schedule, as needed.

Qualification & Experience

• Bachelor’s or master’s degree in business administration with specialization in HR.
• Must have a minimum of one to three(1-3) years’ experience in customer service or human resources with at least one (1) year in human resources.
• Working knowledge of HRIS and/or MS Excel and the formula and analytical and data management functions, experience in Help Desk applications.
• Experience of working on SAP SF Employee Central / ERP software / HCM system.

You Will Excite Us If You Have:

Have experience on processes of NAR/CALA region. And, experience of working on SAP SF Employee Central / ERP software / HCM system.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo