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Title:  Escalation Engineer

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.


Ruckus Networks a CommScope BU is seeking a Escalation Engineer who is passionate about making pioneer smart Wi-Fi products. These products enable carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. 


How you'll help us connect the world:


You should be comfortable with the entire wired and wireless networking design and implementation. The candidate will have strong background and experience in L2, L3, L4-L7, 802.11, routing and tunneling.

You will be working with our team in Sunnyvale to build cloud Wi-Fi software features. Your primary focus will be on the customer field related issues, and ensure high quality of Ruckus product. We care about our customers and our customers’ end users’ experience.

Come be on our team and help build the smartest Wi-Fi product in the world.




  • You must be a great teammate to interact with developers, customer support and field engineers are required.
  • Strong analytical skills and debug capability
  • Strong background with network testing and troubleshooting experience.
  • Good WiFi knowledge and various authentication protocols
  • This position requires a minimum of 5 years of QA Engineering, network design, software, or systems test along with the Bachelors Degree.


You'll excite us:

Cloud product development and testing background is plus

 if you have Cloud product related experience 




Why Ruckus a CommScope BU?


Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build, while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.


It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.


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