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IT Site Support Analyst

Req ID:  77051

Rhyl Denbighshire, Denbighshire, United Kingdom

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.


Join our team as an IT Support Analyst, located in Rhyl, North Wales where you will you will play a pivotal role in providing support across multiple sites, contributing to the design, implementation, and daily maintenance of our computing infrastructure. Collaborate with corporate IT teams to align operations with our standards.


Take the opportunity to work with best-in-class multidisciplinary teams, and support a business in an ever-evolving industry.


As a troubleshooter, respond promptly to client requests, diagnose and resolve reported system issues, and bring up complex problems for effective resolution. Your role spans on-site and remote support, covering a variety of environments, from offices to manufacturing and warehouses.


Your responsibilities include on-site troubleshooting for printers, audiovisual systems, video conferencing setups, wireless access points, and networking systems. Additionally, coordinate the setup of laptops for new hires, ensuring compliance with user requirements.


Bring your expertise in Microsoft and Apple products, communicating effectively across all levels of personnel. Stay abreast of technological advancements, researching and seeing opportunities for improvement, and conducting technical demonstrations as needed.

Collaborate as a team member on special assignments within the department, supporting global IT initiatives. Physical agility is essential, encompassing walking, climbing, sitting, and standing for extended periods, and the ability to lift to 50 lbs.



  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 2-4 years of experience in IT support, system administration, or a similar role.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common IT tools.
  • Experience with network administration, including LAN/WAN and VPN setup and troubleshooting.
  • Familiarity with IT security principles and practices.
  • Knowledge of data privacy regulations (e.g., GDPR, CCPA) and rights management.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.



  • Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional).
  • Experience with cloud services and virtualization technologies.
  • Knowledge of ITIL framework and best practices.


What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting


CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.


If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope.


CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at



Learn more about how we're on a quest to connect the future and build what's next. 

Job Segment: Cloud, Help Desk, Information Technology, Network Administrator, Computer Science, Technology

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