Title:  Customer Service Representative

Title: Customer Service Representative.

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

This is an onsite role in Pineville, NC, requiring all 5 days in the office each week.

Responsible for cultivating customer relationships for current/potential customers by utilizing excellent and developing knowledge of Cable Exchange products, capabilities, as well as CRM processes, and procedures.  Accountable for customer service as related to serving customer orders from the point of sale up to and including the time the order ships and invoices.  This may include, but is not limited to, order input, order scheduling, expediting, tracking, finding, and coordinating alternative materials as necessary, and in general any aspect of meeting customers’ needs 

How You'll Help Us Connect the World:

Duties & Responsibilities

• Follow developed procedures pertinent to the effective and efficient operations of Customer Service and develops new procedures as necessary.
• Monitor programs and procedures to ensure on-time delivery to meet customer expectations, while maintaining in-depth knowledge of the Company’s systems and processes and participating in the development of same.
• Facilitate order management from order receipt through invoicing to the customer utilizing a thorough understanding of supply chain capabilities and status.
• Act as a resource in resolving customer issues by utilizing excellent company process knowledge and strong skills in negotiating and selling.
• Assist in resolving customer disputes by preparing or assembling supporting documentation.
• Develop knowledge of Cable Exchange and relevant CommScope products and their functionality and utilize such knowledge to service internal and external customers, business partners, and sales organizations.
• Provide customers with product literature and documentation when necessary or appropriate.
• Report and manage daily sales/production reports and metrics.
• Perform various functions involving order management such as handling inbound/outbound calls to and from customers, business partners, and sales organizations regarding order entry, order confirmations, order acknowledgments, order change notifications, and website inquiries, among other incidental tasks and duties.
• Provide support and backup assistance to peers.
• Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
• Set customer expectations and priorities for the supply chain (not just expedites)
• Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation
• Perform other duties assigned and unassigned that are required by the needs of the business.
• Participate in ongoing product, process, and business skills training.
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues, and supervisors and maintain them over time.
• Support and participate in overall business development activities of the company.
• Develop, update, and improve communication methods and tools.

Examples of General Tasks Related to Customer Service Responsibilities include, but are not limited to:

Customer Service

• Order entry and order management.
• Providing pricing, order status, and availability.
• Provide support for complaint processing.
• Work with Customers & Sales Team to develop a better understanding of our products and their place in meeting customer needs.

Sales Support

• Provide any support required by the Sales Team to facilitate order management and fulfillment.

Individuals must be detail-oriented people who can multi-task and are able to understand technical information as well as product specifications.  Excellent interpersonal and follow-up skills are required. The position includes handling and follow-through on customer service issues, estimating, and sales.  At least 3 years of customer service or sales support experience

Required Skills:

-Data Entry Experience.

-Experience in Microscoft Programs (outlook, Excel, word, etc).

-Problem solver

-Retains new information well.

-Experience with SAP or Sage

-Familiar with copper and fiber glass

-Experience working in fast-paced Environment.

-Postive Attitude

-Experience working with a team.

-Experience working in office setting.

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, paid vacation (prorated based on start date), and other leave options.

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $43,000.00-$52,000.00.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.