Title:  Customer Service Representative (Ons-site)

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

We are seeking a Customer Service Representative to join our expanding team! This role will be based in Pineville, NC and you’ll be in the office five days a week.

How You'll Help Us Connect the World

This role will encourage and cultivate customer relationships for current/potential customers by applying knowledge of Cable Exchange products and capabilities as CRM processes and procedures. This role is accountable for customer service relating to serving customer orders from the point of sale up to and including the time the order ships and invoices. This may include but is not limited to: order input, order scheduling, expediting, tracking, coordinating alternative materials as needed, and meeting customers' expectations.

Duties & Responsibilities:

• Follow developed procedures pertinent to the efficiency of Customer Service operations and develop new procedures as necessary.
• Oversee programs and procedures to guarantee on-time delivery while maintaining in-depth knowledge of the Company’s systems and processes.
• Facilitate order management from order receipt through invoicing to the customer with an understanding of supply chain capabilities and current status.
• Identify opportunities to improve efficiency and enhance customer satisfaction and appreciation
• Address and resolve customer concerns by displaying excellent company process knowledge, strong skills in arbitration, and preparing supporting documentation.
• Develop a knowledge of Cable Exchange and relevant Commscope products to service internal and external customers, business partners, and sales organizations.
• Report and lead daily sales/production reports and metrics.
• Communicate with the Sales and Planning organization to anticipate projects, completion timetables, and potential scheduling issues.
   

Required Qualifications for Consideration:

• Customer Service or sales support experience
• High School Diploma 

Preferred Skills:

• B2B Customer Service experience
• Excellent interpersonal skills
• Detail-oriented and multi-tasker
• Understand technical information and product specifications

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the company’s incentive plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for tomorrow's needs.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.

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