CALA Sales Operations Manager

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Job opening: CALA Sales Operations Manager, Mexico City.

Reports To: Senior Director, Ruckus Sales Operations

Why Join Us?

Be part of a high-impact team driving sales performance and business growth.
Work closely with sales leadership to shape revenue strategy.
Opportunity to optimize systems, processes, and reporting in a fast-paced environment.

Job Summary:

We are seeking a Sales Operations Manager to drive efficiency, accuracy, and insights across our sales organization. This role will be responsible for revenue forecasting, pipeline management, sales incentive processing, reporting, and CRM hygiene and enablement for the CALA region and supporting the NAR region. The ideal candidate is highly analytical, detail-oriented, and experienced in supporting sales teams by optimizing processes, improving data integrity, and providing strategic insights that enhance revenue performance.

Key Responsibilities:

1. Revenue Forecasting & Pipeline Management

Own and manage sales forecasting processes, ensuring accuracy and alignment with business goals.
Partner with sales leadership to track pipeline health, conversion rates, and deal velocity.
Analyze pipeline trends and provide insights on risks, opportunities, and required actions.
Ensure consistent forecasting methodologies and best practices across sales teams.

2. Sales Incentive Processing & Compensation Support

Oversee sales incentive calculations, ensuring accuracy in commission payments.
Collaborate with finance and HR teams to ensure timely processing of incentives.
Provide analysis on sales performance vs. incentive structures, identifying areas for improvement.

3. Reporting & Analytics

Develop and maintain sales performance dashboards and reports in CRM (Salesforce or equivalent).
Deliver actionable insights by analyzing key metrics such as win rates, quota attainment, and revenue trends.
Support sales leaders with data-driven recommendations to optimize team performance.

4. CRM Hygiene & Enablement

Ensure data accuracy, completeness, and consistency in the CRM system.
Drive adoption of best practices in CRM usage, including opportunity management and account tracking.
Train sales teams on CRM tools, reporting, and forecasting methodologies.
Work with IT and sales teams to implement system enhancements and automation.

5. Process Optimization & Sales Efficiency

Identify and implement process improvements to enhance sales efficiency and effectiveness.
Standardize and document sales operations workflows for forecasting, reporting, and pipeline management.
Partner with cross-functional teams (finance, marketing, sales) to align on sales strategy and execution.

Required Qualifications for Consideration:

•    Bachelor’s Degree with 5+ years in sales operations, sales finance, revenue operations, or a similar role.
•    Strong proficiency in Salesforce (SFDC) or similar CRM systems, Advanced Excel, and/or BI tools (Tableau, Power BI, or equivalent).
•    Ability to interpret complex sales data and generate actionable insights.
•    Proven track record of optimizing sales processes and CRM hygiene.
•    Ability to proactively collaborate effectively with sales leadership and cross-functional teams.
•    High attention to detail in managing sales data, incentives, and reporting.
•    Proficient in English language (written and spoken)
 

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo 

  ; ;