Customer Experience Representative

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope and its brands creates network technology to bring people together.  By joining our team, you will have an impact on CommScope’s Customers Experience by building strong relationships with customers and internal teams to deliver exceptional service.

We are looking for candidate to be based in Spain working 3 days a week (Tuesday, Wednesday, and Thursday) in our office and 2 days homeworking (Monday and Friday).

The Customer Service Team are a central function supporting our Business Segments and acting as the main customer liaison for their orders.  This includes customer queries, order intake and management through to the successful delivery of goods in a complex and challenging B2B environment.  This team is a key part of our go to market operation, supporting our sales teams and customers directly through the management of customer queries and order management.

You will be responsible for providing excellent customer service, taking ownership for resolving customer queries and ensuring our customer orders are managed from the point of sale through to delivery and invoice.  This will involve working collaboratively across multiple functions to meet and exceed our customers’ expectations.

How You'll Help Us Connect the World

• Take ownership of customer inquiries across various channels (telephone, chat, and email), ensuring prompt and professional responses.
• Accurately and efficiently enter purchase orders into the ERP system, maintaining data integrity.
• Proactively resolve purchase order issues that may impact timely processing, working collaboratively with customers and sales teams to ensure clean and precise orders.
• Manage the entire order process effectively, including receipt, acknowledgment, and change requests, while liaising with internal stakeholders to address priorities or issues and keeping customers informed as necessary.
• Prioritize and manage workload to meet deadlines in a fast-paced environment.
• Attend business segment meetings, including product training sessions, to stay informed and contribute to team success.
• Participate in sales meetings, sharing key updates, priorities, or challenges as needed.
• Contribute to process improvement projects through participation in enhancement initiatives, testing, and training.
• Support the business with ad hoc projects as required.

Required Skills and Qualifications

• Exceptional attention to detail, time management, and organizational abilities.
• Strong written and verbal communication skills.
• Proven ability to collaborate effectively across virtual teams and time zones.
• Capability to prioritize tasks and meet challenging deadlines while maintaining quality.
• Ability to multitask efficiently and perform under pressure.
• A team player who thrives on contributing to shared goals, learning, and knowledge-sharing.
• Experience with SAP is a must
• Experience in exports is advantageous
• Demonstrated high-level proficiency in English, Spanish. Other languages much appreciated.
• Advanced proficiency in computer-aided applications and software, including Microsoft Office tools. Familiarity with Power BI, Advanced Excel, Power Apps, and automation tools is a plus.

This role requires a motivated individual who thrives on problem-solving, process improvement, and customer satisfaction in a collaborative, dynamic environment.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo