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Title:  Senior Application Developer, CRM

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity


Job Overview


Work effectively with different management teams in planning, coordinating, and designing operational activities to achieve the strategy, mission and objectives of the CRM group. This role will work closely work with the Sales, Marketing and Customer Operations and Domain Experts to see opportunities to improve business processes, and manage the run and build related activities. Provides technical expertise, direction, and leadership to the CRM technical team for a project. Ensure all components of the technical architecture are accurately integrated and implemented; Senior Analyst develops and implements strategies to provide the best customer experience and drive value for sales and marketing teams in business.


You will


  • Develop solutions Sales, Marketing, Customer service processes. Act as internal consultant and design architect for CRM solution.
  • Leads and is responsible for the CRM technical and functional area, working closely with IT and business leadership to lead project intake and delivery, as well as application support.
  • Work closely with Business Stakeholders and Subject Matter Experts to understand, gather, and document business requirements.
  • Responsible for end-to-end technical assurance, technical governance, technical standard methodologies, the reuse of technical assets, and the assignment of technical work.
  • Develop Functional Specifications and work closely with system developers on design, testing, and troubleshooting to support system enhancements and implementation
  • Recommend changes in development, maintenance and system standards.
  • Deliver projects by authoring/reviewing solution design, functional design, technical design, and test sets and collaborate with global teams in delivery.
  • Proactively recommend and implement enhancements and/or upgrades and ensure that architecture and technology standards are in place.


About You


  • Minimum Bachelor’s degree in Computer Science or related discipline plus related work experience of 8+ years.
  • Subject matter knowledge in CRM functional area: Marketing, Sales, Customer Support and Partner management.
  • Extensive experience with configuration of Microsoft CRM Dynamics 365 and prior versions
  • Experience on writing Plug-ins and custom workflows, Experience in implementing JavaScript to MSCRM connectivity using Rest, ODATA web API
  • Good communication skills and Interpersonal Skills.


Why Commscope?


Our team is responsible for helping CommScope Sales, Marketing and Customer service teams to use best in class technologies to drive best experience with our end customers. We will challenge ourselves to always look for ways to better our current technologies and to automate systems and processes to make the management and usability of our systems easier.


Commscope is an equal opportunity Employer!


Commscope is an Equal Opportunity Employer.


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