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Title:  ITSM Administrator (Service Now Development & Administration)

Req ID:  75412

Hyderabad, Telangana, India


In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.


Job Title: ITSM Administrator(Service Now Development & Administration)


Job Location: Hyderabad


You will be part of : 


As an ITSM administrator at CommScope, you’re essential to IT ‘getting it done!’  You’ll keep IT moving forward by supporting our ServiceNow platform and helping us keep our ITIL processes on track.  The ideal candidate is enthusiastic, technology proficient, and understands the need to make meaningful connections with our colleagues in the business to realize value quickly and reliably and drive improvements to business processes.  Bring your restless curiosity and drive for ingenuity and join our team of change-makers who use technology to solve problems and make ideas a reality.


You will be responsible for :


  • Perform daily support, administration, and maintenance for the platform
  • Support ITIL processes including Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Performance Analytics, and other ServiceNow modules
  • Perform implementation tasks including but not limited to requirements gathering, solution design, configuration, testing, and integration
  • Create and configure business rules, UI components, policies and actions, client scripts, the script includes, notifications, and workflows
  • Develop automation and integration components on the platform
  • Create reports and dashboards in the platform to meet internal customer and business needs
  • Translate business and user needs and technology constraints into solution concepts that are meaningful, easy to use, and engaging
  • Support vendor updates and new releases while maintaining system integrity and availability across development and production environments
  • Stay abreast of new features and functionality playing a role in driving continual improvement, platform expansion, and adoption
  • Function as subject matter expert and offer recommendations and solutions, as needed, to meet collaboration and governance needs
  • Monitor health, usage, and overall compliance of the platform


You will exist us :


  • Bachelor’s degree in Computer Science or a related discipline
  • 3+ years’ experience in ServiceNow support and development
  • ServiceNow certifications such as Systems Administrator (CSA), Application Developer (CAD), and Implementation Specialist (CIS) are preferred
  • Good knowledge of JavaScript, HTML and CSS
  • Working experience in SOAP, REST, and JSON web services
  • Understanding of enterprise IT architecture
  • Knowledge of ITSM best practices, with ITIL v3 or v4 Foundation certification preferred
  • Ability to work independently with minimal supervision and within a team setting
  • Ability to understand and translate Customer’s business objectives into digital experiences
  • Highly organized with ability to prioritize and execute tasks in a fast-paced environment
  • Creative problem-solving mentality
  • Strong analytical skills with the ability to extensively analyze business processes and workflows
  • Strong interpersonal and communication skills with customer-centric attitude
  • Ability to communicate complex data in comprehensible ways
  • Effective writing skills with the ability to document application configurations, system design, and architecture
  • Ability to manage projects at a team level
  • Proficient with Microsoft Office Suite products


Why CommScope:


CommScope is on a quest to deliver the connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope’s accommodation process and EEO policy at

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