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Title:  Analyst, Unified Communications

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity



Position Title: Analyst, Unified Communication



Job Location : Hyderabad 



General Summary:

Responsible for evaluating, design, support and maintenance of unified communications related business activities and operations for the global enterprise. Coordinate and/or participate in the resolution of day-to-day telecommunications problems in a timely manner; coordinate and/or participate in the design, installation and testing of unified communications equipment and systems; coordinate and/or participate in activities associated with assigned projects, e.g. large scale moves, adds, deletes, upgrades, installations, etc.   Collaborate with Enterprise Architecture and peer technical teams to holistically engineer high quality infrastructure solutions in support of business initiatives.  Ensure service/support and design compliance with approved CommScope and IT practices, standards, procedures and policies.  Support the develop standards, policies and procedures to continually improve the network infrastructure and services that IT delivers.


Duties & Responsibilities:

•     Ability to perform all system administration duties on the enterprise voice and video solutions,  making routine software changes, maintaining records, and maintaining equipment inventory.
•    Ability to monitor unified communication voice operations to identify and solve technical operating problems.
•    Able to perform all software changes required for telephone, software groups, system parameters, class of service and moves/adds/changes (MAC).
•    Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.
•    Capable of creating voice mail boxes, hunt groups, call vectors, automatic call distribution groups (ACD's).
•    Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.
•    Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives. 
•    Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.
•    Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
•    Participate and assist in driving the knowledge management process. 
•    Perform research and analysis of unified communications technologies and services for the purposes of assisting management in decisions regarding the acquisition of new equipment, software, and services to determine which would best meet company needs. 
•    Assists in the acquisition of new equipment and services.
•    Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives.  Participate and assist in driving the knowledge management process. 
•    Assist in developing and enhancing cooperative interdepartmental and business relationships and communications.
•    Responsible for 3rd level support of the network infrastructure and services.
•    Establishes budgetary requirements for equipment and services
•    Creates an environment which encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals.
•    Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved.      


Additional Comments relative to the accountiblity / impact of this position:

• Demonstrated experience with architecting and designing large-scale VoIP solution
• Experience with Cisco telephony equipment or applicable equipment
• Experience with network signaling protocols, including SIP, SIMPLE, XMPP, and H.323
• Experience with troubleshooting carrier and various connectivity issues for IP and TDM and IP networking fundamentals
• Demonstrated experience providing support in computing, UC solutions, Local Area Networks and project leadership/management required
• Comprehensive knowledge of networking technologies, software products and solutions
• Experience with designing, implementing, and supporting Video Conferencing solutions
• Experience with current best practices in IT standards and principles
• Strong analytical, problem solving and communication skills
• Aptitude to logically assess and troubleshoot hardware and software difficulties, and to determine accurate resolutions
• Excellent technical documentation skills
• The ability to work under pressure and to deadlines
• Commitment to keep up-to-date with IT trends and developments
• Incumbent will be required to be available 24-hours a day, seven days a week


Related Education & Experience:

Bachelor’s in related curriculum such as Computer Science, Math, or Information Systems with 3 to 5 yeras unified communications and telecommunications Experience preferable.


Must Have skills 


Cisco telephony equipment or applicable equipment

Experience with network signaling protocols, including SIP, SIMPLE, XMPP, and H.323 experience with cisco Call center Cisco Video conferencing



Include demonstrated competencies and physical, mental, & interpersonal skills.
• Cisco CCNA Collaboration-Ideal
• Cisco CCNP Collaboration-Preferred
• Cisco CUCM Ver 10 or higher

Commscope is an Equal Opportunity Employer.


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