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Title:  Analyst, IT - WS1

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity

Work Location  : Hyderabad

 

General Summary:

 

We are looking for a Unified Endpoint Management administrator with VMware AirWatch/Workspace One expertise to join our team. Your mission will be to drive innovative ideas and automated solutions with the goal of improving user experience and reducing end user downtime. This will be a challenging and unique role administrating, configurating, managing, deploying, and troubleshooting issues for our 35,000+ endpoint clients. You will be working as part of a larger team handling and managing projects for new and existing customers. Additional duties include leading the design and installation of Workspace One and other platforms, managing communication with stakeholders, and overseeing roadmap planning all whilst creating and delivering an exceptional customer experience. This is a great opportunity to work with an inspiring group of individuals, and empowering leadership, who will push you to develop your skills and expertise while providing you plenty of independent and team-based learning opportunities.

 

Duties & Responsibilities:

 

  • Workspace One (WS1) Administration
  • Expert knowledge of the Workspace One Console for administration of Windows 10, macOS, iOS, and Android devices
  • Expert knowledge of Workspace One Access management and configurations
  • Knowledge of the setup, configuration, and installation of new Workspace ONE instances
  • Experience with standard software packaging is a must (Windows, macOS, iOS, Android, Linux, etc.)
  • Expertise in diagnosing WS1 client communication issues
  • Work with vendor for product enhancement, feature updates, and support tickets relating to the Workspace One environment
  • Strong skills in Workspace One Intelligence Reporting creation and presentation to leadership
  • Excellent documentation skills for documenting the Workspace One Environment
  • Knowledge of Workspace One Factory Provisioning using Dell Computers (Autopilot)

 

General Skills:

 

  • Provide courteous and prompt support to all customers and teammates
  • Working together as a team to solve customer issues
  • Utilize advanced networking skills to solve customer computer issues
  • Vendor Management - Be able to work with vendors for support and assistance 
  • Research, evaluate, and recommend new or upgraded hardware/software to ensure proper operation and performance for all platforms (iOS, Android, Mac OS, Windows 10, Linux, etc.)
  • Strong troubleshooting skills in workstation/server operating systems is a must
  • Scripting skills & knowledge, using multiple scripting languages (PowerShell, Java/ECMA Script, Python, Perl, and others)

 

Project Administration:

 

  • Provide and/or estimate appropriate project deliverables as requested.
  • Accurately determine resource requirements for a project/task
  • Attend team meetings, conference calls, etc.
  • Work with teammates to prioritize tasks.

 

Preferred, but not required:

 

  • VMware VCAP for end user computing 
  • VMware virtualization software experience:  Citrix, Horizon, vSphere, VM management
  • Certification in Microsoft Windows Desktop and Server OS, VMware Workspace ONE technical certifications (i.e., VSP, VTSP) or tracks
  • Azure AD Experience
  • Active Directory Experience
  • NetIQ Experience
  • Knowledge of Remote-Control Tools for the support of remote users 

 

Accountability:

 

All CommScope site locations globally must be supported & This position must work US east coast hours and the location will be in India Hyderabad 

 

Related Education & Experience:

 

Bachelor’s degree in related curriculum such as Information Technologies W/ 5YRS Experience

 

Skills Required:

 

  • Teamwork and exceptional customer communication skills are a must and vital to this role.
  • B.S. in Engineering / Computer Science / Management Information Systems (MIS) degree or equivalent experience.
  • Technical understanding across IT systems (e.g., applications, networks, LDAP, domains, etc.), information security utilities (i.e., firewalls, IPS, SIEM, proxy), and application authentication techniques.
  • Expert-level understanding of EUM principles and processes
  • Previous experience with industry-leading technologies for IAM for Single Sign-On and Multifactor Authentication

 

Commscope is an Equal Opportunity Employer.

 


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