Analyst, IT Site Support

General Summary

Perform a variety of activities related to the set up or technical support of client computers, servers and peripherals that fall within defined guidelines and escalates more complex problems to next tier technical support team and/or outside vendors.  Work with clients in a variety of settings which may include providing phone or email support, remote access to client's computer, as well as providing desk side support.

Participate in the design, implementation, optimization, daily operations, and ongoing maintenance of computing infrastructure residing in the region. Assist with the monitoring of IT infrastructure.  Ensure processes are well-documented, sustainable and scalable, and continually assesses processes for improvements.

How You'll Help Us Connect the World

1. Provide technical supports to clients for the acquisition, usage and installation of company provided desktop and portable workstations, peripherals, mobile devices as well as company standard operating systems and software. Track client service requests in internal help ticket tracking system and follows up with clients to ensure effective resolution and customer satisfaction.  Coordinate referrals for more complex issues to next support tier and/or external resources.
2. Support the installation, troubleshoot and usage of wired and wireless Local Area Networks under the direction of the Networks team.  This includes identify user requirements, monitor LAN performance and perform network security management.
3. Support the installation, troubleshoot and usage of communication systems. Typical communication systems included PBX, Voicemail, video/web/voice conferencing and mobile phone service support.
4. Design, implement, and operate server rooms and computing infrastructure running in the region.  This includes servers, storage, operating systems, data backup, WAN, LAN, PBX and other related IT technology throughout the region. Work closely with corporate IT teams to ensure the designs, implementations and operations are in according to corporate direction, standards and practices.
5. Respond to client requests by diagnosing and resolving reported system issues.  Escalate more complex problems to other technical support teams and/or outside vendors.  Techinical support may involve providing on-site and/or remote support.
6. Provide technical trainings to IT Staffs and user trainings to end users of implemented IT technologies.
7. Research new and upcoming technologies, identify and recommend where and how it may improve existing processes or enhance overall productivity.  Conduct technical demonstrations if needed.
8. Act as a team member for special assignments within the department, supporting global IT initiatives and project implementations.

Required Qualifications and Experience for Consideration

1. Bachelor’s in related curriculum such as Information Systems with at least 1 year related experiences
2. Excellent analytical and troubleshooting skills
3. Ability to work independently
4. Up to date knowledge of information technology systems, networking concepts.
5. Strong interpersonal and staff supervising skills
6. Proven ability to manage multiple initiatives/projects

What Happens After You Apply

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US​

Why CommScope?​

​ CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com.