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Title:  Specialist, HRIS Support

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity

Position-Specialist, HRIS Support


The HRIS Support Specialist is a critical resource in delivering an excellent employee experience.  They will be responsible for responding to internal customer issues and requests, troubleshooting HR technology issues within our SuccessFactors suite of products and potentially other HR technology applications.  Using our case tracking technology, training documentation and knowledge base, they will analyze issues, solve problems, and collaborate with other technical team members to deliver resolutions and outstanding experiences as well as opportunities for technology enhancements.


Specific Responsibilities:

  • Supports, diagnoses, analyzes, and resolves first-level HR systems user incidents and fulfills first-level user requests in compliance with HR technology policies, procedures, and best practices
  • In resolving user issues, keeps employee data secure at all times
  • Meets or exceeds expectations regarding customer satisfaction, user experience, and job performance
  • Provides support via chat, telephone and email regarding transaction processes and systems issues. 
  • Resolves basic issues directly; escalates more complex issues to HR systems analysts and administrators or CommScope IT as needed.
  • Identifies and communicates continual improvement opportunities, especially those associated with enhancing functionality and user experience as well as reducing ticket volumes and time to resolution. 
  • Tests new systems and new functionality in collaboration with development and/or project teams.
  • Executes system maintenance and support activities in a timely, high-quality manner.
  • Acquires the knowledge and skill to perform ongoing HR/employee data audits to support HR Technology’s drive for 100% data integrity.

Required Skills/Abilities:


  • Ability to deliver support in a patient, positive manner
  • Solid oral and written communication skills
  • System savvy; basic technical knowledge of SuccessFactors or other HCM system/suite
  • Analytical skills and attention to detail; high degree of curiosity and initiave
  • Familiarity with human resources policies and procedures to ensure the HRIS Team meets organizational needs and goals
  • Ability to maintain the highest level of confidentiality and discretion
  • Ability to handle competing priorities and function in a fast-paced environment  
  • Ability to work early mornings, evenings and weekends if needed
  • Proficient with Microsoft Office or related software

Education and Experience:

  • At least two years of SuccessFactors Employee Central and SAP HCM strongly desired.
  • Bachelor’s degree in Computer Science, Human Resources, Business Administration, Information Technology, or related field desired
  • Minimum 1-2 years in a customer facing role, preferably in a business setting
  • Willingness to work in US shifts to support glonal regions. 

Commscope is an Equal Opportunity Employer.


Job Segment: Information Systems, HR, ERP, Computer Science, SAP, Technology, Human Resources