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Title:  Specialist, HR Shared Services

Position-Specialist HRSS


Who We Are:

CommScope is a global innovator in broadband technology. Our team collaborates with leading Service and Content Providers to build entertainment and communication solutions that are personalized and mobile. At CommScope, we are constantly redefining connectivity to power a smarter, simpler, more connected world. CommScope customers include service providers (cable, broadband, telco, satellite), commercial verticals, small enterprises, and the people they serve. We win when our customers win…and that drives everything we do!

General Summary

Responsible for ensuring accurate and timely processing of employee data, including; new hires, terminations, job and personal data changes. This role will also handle technology case workflow, knowledge management database, reporting on service levels and trends, customer service levels, production of regular reports and metrics for HRSS Manager as needed.

Duties & Responsibilities

  • Provides leadership and direction to the HR Service Center and to the work of HRSS Representatives, bring up major issues to HR Shared Services supervisor for driven resolution.
  • Ensures staff receives in-depth orientation and training for project and services knowledge, as well as excellent, customer service skills.
  • Serves as a primary interface to COE and Non-HR functional departments to appropriately bring up employee inquiries/concerns.
  • Acts in a consultative and project management role to support definition and implementation of HR programs and projects.
  • Maintains and improves HR Shared Services operations by observing system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; handling system and process improvement and quality assurance programs.
  • Maintains extensive knowledge of CommScope’s organizational and departmental policies, guidelines, procedures in all areas of HR. Develops specialized knowledge in assigned specialty area of HR service such as reporting, HCM maintenance, talent, analytics, etc.
  • Evaluates and analyzes complex employee HR and system questions, requests or concerns; quickly interprets the situation, determines the appropriate resolution or escalation, and communicates the resolution or and/or issue to the customer in accordance with established standard operating procedures and approved guidelines
  • Participates in projects and/or programs relating to HR Technology and Operations or other HR COEs.

You Will Excite Us If:

  • You have a Bachelor's Degree. Master’s degree is a plus
  • Have preferably 3-6 years experience in one or more HR functional areas (i.e. HR Shared Services, Benefits, Compensation, HRIS, Staffing, General HR, etc.
  • Experience of working on SF Employee Central.
  • Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
  • Must possess analytical and problem solving ability, independent thinking, decision making and organizational skills.
  • Working knowledge of HRIS and/or MS Excel and the formula and data management functions, preferred.
  •  Required to work in shifts to support other global regions
  • Must have excellent verbal and written communication skills.

Why CommScope?

In today’s always-on world, CommScope is pushing the bounds of communications technology. We are building better connections and shaping networks of the future. For more than 40 years, we’ve been leaders in innovating the network infrastructure of the future. Developments such as the Internet of Things, magnificent connectivity, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow!

Commscope is an equal opportunity employer!


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