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Title:  IT Site Support Analyst

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.



As an IT Technical support Analyst based in our Charlotte, NC office,  you will solve users IT issues in multiple sites and participate in the design, implementation, optimization, daily operations, and ongoing maintenance of computing infrastructure residing in the region. Assist with the monitoring of IT infrastructure. Ensure processes are well-documented, sustainable and scalable, and continually assesses processes for improvements.

How You'll Help us Connect The World

  • Design, implement, and operate server rooms and computing infrastructure including servers, storage, operating systems, data backup, WAN, LAN, PBX and other related IT technology throughout the region. Work closely with corporate IT teams to ensure the designs, implementations and operations are in according to corporate direction, standards and practices.
  • Respond to client requests by diagnosing and resolving reported system issues. Escalate more complex problems to other technical support teams and/or outside vendors. Technical support may involve providing on-site and/or remote support.
  • Provide technical training to IT staff and user training to end-users of implemented IT technologies.
  • Research new and upcoming technologies, identify and recommend where and how it may improve existing processes or enhance overall efficiency. Conduct technical demonstrations if needed.
  • Act as a team member for special assignments within the department, supporting global IT initiatives and project implementations.

Required Qualifications for Consideration

High School Diploma or equivalent with three or more years of hands-on IT experience OR completed associate degree with at least 2 years of experience.

  • Familiar with standard IT concepts, practices, and procedures
  • Excellent analytical and troubleshooting skills.
  • Ability to work independently.
  • Ability to walk, climb (stairs/ladders), sit and/or stand for long periods of time and ability to lift up to 50 lbs.
  • Ability to travel within assigned region with potential for travel outside the assigned region.

You Will Excite Us If You Have

Associate or Bachelor degree in Information Systems or similar STEM field

What happens after you apply?

Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire

Why CommScope

CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, seamless connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

CommScope is an Equal Opportunity Employer, including people with disabilities and veterans. To learn more visit careers.commscope.com/eeo



 Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at careers.commscope.com/eeo

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