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Title:  Traffic & Shipping Coord II

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity

Summary
RMA Coordinator will be responsible for providing RMA Support / assistance for various technologies in Ruckus products to our Enterprise customers. The RMA Coordinator will work with employees, customers, VARs & Distributors to ensure the quality and reliability of the Ruckus products within the warranty / RMA scope.

Duties & Responsibilities
World Wide HW Replacement Part Dispatches (Advance, RTF & Out of Warranty) i.e.
• Oversee all logistical details of HW dispatches
• Shipping Arrangement, Tracking, POD, Follow up requests, etc.
• Process an Average of 190 orders and 1200 emails per week (internal and external emails)
• Scheduled follow ups with customers for OOW, RTF & advance replacements to ensure proper shipment, receipting etc.
• Daily discrepancy reporting reconciliation of defective returns with 3rd party logistics
• Daily confirmation with 3rd party logistics that orders are correctly transmitted, processed and shipped to customers.
• World Wide TPM coordination and dispatch i.e.
• Coordinate all Third-Party Maintenance dispatches ensuring parts and hands meet customers SLA
• Dark Sites, Scheduled activities
• 4 hour and NBD SLA’s
• Reverse Logistics i.e.
• Management of defective part return
• Extensive follow up with customer, acct team to get parts returned and properly receipted.   

Skills Required
Willingness to work in a fast paced and challenging work environment.
Ability to multi-task, prioritize, and manage time effectively.
Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
Ability to find a solution for or to deal proactively with work-related issues
Willingness to work a flexible schedule and occasional overtime when needed
Excellent oral and written communication skills

 

Commscope is an Equal Opportunity Employer.

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