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Title:  Traffic & Shipping Coord II

Duties & Responsibilities

  • World Wide HW Replacement Part Dispatches (Advance, RTF & Out of Warranty) i.e.
  • Oversee all logistical details of HW dispatches
  • Shipping Arrangement, Tracking, POD, Follow up requests, etc.
  • Process an Average of 190 orders and 1200 emails per week (internal and external emails)
  • Scheduled follow ups with customers for OOW, RTF & advance replacements to ensure proper shipment, receipting etc.
  • Daily discrepancy reporting reconciliation of defective returns with 3rd party logistics
  • Daily confirmation with 3rd party logistics that orders are correctly transmitted, processed and shipped to customers.
  • World Wide TPM coordination and dispatch i.e.
  • Coordinate all Third-Party Maintenance dispatches ensuring parts and hands meet customers SLA
  • Dark Sites, Scheduled activities
  • 4 hour and NBD SLA’s
  • Reverse Logistics i.e.
  • Management of defective part return
  • Extensive follow up with customer, acct team to get parts returned and properly receipted. 

Skills Required.

  • Willingness to work in a fast paced and challenging work environment.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Able to prioritize workload efficiently ensuring that all customer queries are resolved to closure and the customer’s satisfaction.
  • Ability to find a solution for or to deal proactively with work-related issues
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Excellent oral and written communication skills