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Title:  Manager Customer Service

General Summary

Supervisor/Manager will take full responsibility for the company's order flow throughout the entire process. He or she will be charged with efficiently managing the Customer Support Organization & customer order process and working with other aspects of the operations team to ship all orders on time.

 

Duties & Responsibilities

  • Maintains and communicates schedule, ensuring work is assigned to team members and completed on time.
  • Collaborates with Planning, Material Handling and Shipping & Receiving departments to ensure orders are produced for attaining ship schedules.
  • Addresses and works to solve any issues with orders in a timely fashion.
  • Facilitates continuous improvement initiatives and meetings.
  • Trains, coaches and mentors team members
  • Leads daily meetings and communicates assignments and deadlines to team members.

 

Judgments and Decisions

  • High customer service orientation.
  • Detail-orientation and good analytical skills.
  • Ability to communicate at different levels.
  • Good problem-solving as well as organizational skills.
  • Ability to manage effectively a team.
  • Experience in managing a team of at least 4-5 employees
  • Good records of Direct Customer Interaction
  • Experience in Project Management is an added advantage
  • Practical experience in handling similar position is desirable.

 

RELATED EDUCATION & EXPERIENCE                    

  • Preferably with Bachelor’s Degree in related curriculum such as Commerce, etc., with 10+ years of related experience