Title:  Manager, Customer Service

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

CommScope is recruiting a Manager, Customer Service to join our team in India! The candidate will be based in CommScope Sales office in Bangalore.

How You'll Help Us Connect the World:

Reporting into our VP of Customer Experience - Enterprise, this role will develop and lead an extraordinary customer care organization. You will develop strategies, strategic goals, and programs to meet revenue targets and business unit (BU) goals while improving overall customer happiness.

• Lead and motivate the customer service team to deliver a high standard of customer service.
• Work with the Sales to develop strategies to improve customer service.
• Collaborating with other departments to ensure consistency of customer service.
• Developing and implementing strategies that optimize customer satisfaction; Communicate with customers and build positive relationships.
• Identifying key touch points in the customer journey and optimizing them for improved customer experience.
• Communicating with customers to understand their needs and feedback.
• Analyzing customer feedback and using that information to make improvements.
• Monitoring and reporting on customer satisfaction metrics.
• Handling and resolving customer complaints or issues in a timely and satisfactory manner.
• Train, coach, and mentor team members and direct reports

Required Qualifications for Consideration:

• Bachelor’s Degree with overall preferably 12+ years of experience. Proven work experience of about 5 -10 years as a Customer Experience Manager or similar role.
• Excellent communication and leadership skills.
• Strong experience in order management background in a product manufacturing organisation.
• Ability to analyze and interpret customer behavior.
• Understanding of customer service practices and principles.
• Experience in conflict resolution and customer satisfaction

You Will Excite Us If You Have:

• Proficiency in SAP, Customer Relationship Management (CRM) software

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo