Title:  Customer Account Rep I

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion.
Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from
busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity

We are RUCKUS!

In this 'always-on world, we believe it's crucial to have a genuine connection with the work you do.

CommScope’s Venue and Campus segment incorporate Ruckus Network, which focuses on enabling wireless and wired connectivity across sophisticated and varied networks. It offers dedicated engineering and Customer Service and Support resources to our customers across a spectrum of verticals including - hospitality, education, smart cities, government, venues, service providers and more.

Renewals Inside Sales Rep - Day Shift

General Summary
Renewals Inside Sales Rep owns the renewal sales process for their respective territory from opportunity management through sales closure for support, license and XaaS renewals.  They focus on current customer renewals working with Sales, Distribution Partners and Solution Providers to successfully drive the sales process with a renewal contract.  This includes but is not limited to renewal sales execution, preparing/updating quotes, opportunity management, close plans, and managing incoming requests for their sales territory.  This individual must be able to work independently and excel in verbal and written communication skills to drive results.

Duties & Responsibilities

• Managing and updating all assigned opportunities throughout sales process
• Ensuring all opportunities are quoted
• Driving sales process through engagement with Sales and Partners
• Overcome objections and adjusting quotation as required to ensure best solution is presented to the customer
• Sell the benefits of on time renewals, multi-year and coterminous contracts
• Collaborate and follow up with Sales and Partners on sales strategies in effort to drive renewal rate
• Respond to email & phone inquiries from internal and external customers

Preferred Qualifications

• 2-5 years’ experience in Inside Sales or customer engagement role
• Ability to work independently in a fast-paced work environment
• Must be detail oriented with the ability to multi-task
• Good written & verbal communication
• Understanding of business math – pricing, discounts, etc.
• Ability to manage a complex process and apply flexible thinking skills to achieve results
• Solid experience with MSOffice and CRM systems such as SFDC and/or MS Dynamics

Why CommScope and Ruckus

CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, detailed connectivity, Cloud, and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

Ruckus is a Business Unit within CommScope, passionate about delivering groundbreaking solutions to create a smarter, simpler, more connected world. At the heart of global connectivity are the engineers who write innovative software for our award-winning routing and switching products to bring the information quickly and optimally where needed. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability.

Commscope is an Equal Opportunity Employer.

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