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Title:  Senior Services Engineer

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

 

Immigration Language THIS NOTICE IS BEING POSTED AS A RESULT OF AN APPLICATION FOR PERMANENT ALIEN LABOR CERTIFICATION FOR THE POSITION OF APPLICATIONS ENGINEER. ANY PERSON MAY PROVIDE DOCUMENTARY EVIDENCE BEARING ON THE APPLICATION TO THE NATIONAL PROCESSING CENTER OFFICE AND/OR CERTIFYING OFFICER OF THE U.S. DEPARTMENT OF LABOR: U.S. Department of Labor Employment and Training Administration Harris Tower 233 Peachtree Street, NE, Suite 410 Atlanta, GA 30303 
 

 

Title: Senior Services Engineer
Location: Richardson, TX

JOB DUTIES:
Commscope Technologies LLC seeks a Senior Services Engineer to be responsible for the successful execution of small cell trials at customer sites worldwide. Collaborate with customer technical leads to drive solution requirements for Lab Trials, Early Market Trials, and FOAs. Collaborate with Product Management and Engineering to ensure that the operator requirements are met. Develop solution verification and interoperability test plans for customer trials. Execute the Verification Plan with the Operator, and obtain Acceptance of the solution from the Operator. Work with Airvana Engineering to resolve issues identified during solution verification and post-deployment. Respond to customer escalations for field issues. In-depth troubleshooting of complex network problems that require analysis of debug logs and call-flow. Provide 24x7 on-call support for critical customer escalations. Monitor Key Performance Indicators to proactively detect network performance degradation. Open trouble tickets on behalf of customer and provide regular updates from first response through final solution. Domestic and International travel required up to 25%. No direct reports.

MINIMUM REQUIREMENTS:
Master’s degree or foreign equivalent in Computer Science, Computer Engineering, or Electrical Engineering and 3 years’ experience in Data Communications; or a Bachelor’s degree and 5 years’ experience in Data Communications. Requires 3 years’ experience in: advanced troubleshooting; deploying Small Cells or Indoor wireless solutions; LTE deployments and SON concepts; CDMA and 3G deployments; IP Protocols including IPv4, IPv6, IPSEC, routing protocols and network protocols; Telecommunication Protocols such as SIP, TR-069, SSL/TLS, and SOAP/XML; 3GPP and 3GPP2 standards and best practices; 802.11 standards; working across multiple organizations both internal and external; deploying and supporting telecommunications operator solutions; identifying and communicating risks to stakeholders, defining risk mitigation strategies, and facilitating appropriate solutions. Domestic and International travel required up to 25%.

 

This position is eligible for the Employee  Referral Program.
 

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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